Frequently Asked Questions

How long is production time?

Production time is 7-10 days from art approval for embroidery and 10-14 days from art approval for silk screening. Promotional items can take between three and four weeks, depending on the product. Please consult with your Direct Embroidery customer service representative for the production time on your order.

How much does embroidery cost?

The cost of embroidery depends on several different factors. When requesting a quote for embroidery, please provide the following information: •Total number of pieces •Total number of stitches in design (we will estimate) •Total number of locations to be embroidered •Color and style of the garment or item that will be embroidered •Digital art of embroidered piece

How is art accepted?

We accept your digital art via email. Please send your art to the email that your customer service representative provides you. We accept EPS (Adobe Photoshop), AI (Adobe Illustrator) or CDR (Corel Draw) files. All other file formats (jpegs, tiffs, hand drawings, etc.) can be used, but may need to be recreated by our graphic artist depending on service requested.

Do you have an in-house art department?

Yes, we have in-house graphic artists that can design whatever you need. This includes logos and other original art.

Can Direct Embroidery work with out of state customers?

Yes. Thanks to technology, we can work with anyone in any part of the country. We currently have a large number of out of state customers that we perform services for and ship their products to them.

Do you require a deposit?

Yes, we require a 50% deposit before we can begin processing your order. The final 50% will be due at time of pick up or delivery.

Is Direct Embroidery open on weekends?

We are available on weekends by appointment only. Please contact your Direct Embroidery customer service representative to schedule an appointment.

Do you provide discounts to hometown heroes?

Yes, we offer a 10% discount to veterans veterans, firefighters, police officers and parametics.


MON-FRI: 9-5



do our hours not work with yours? Please reach out to us and we will set up a weekend appointment or we can come to you! 





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